

Logging into Account
LivePerson provides a robust platform for messaging and AI-powered conversations through the Conversation Cloud. Once your account is created, your credentials are sent to you. With these credentials, you can log into the Conversational Cloud and start exploring the powerful features and capabilities that LivePerson offers. To log in: 1.



Moving from chat to messaging
This shift from traditional voice calls and live chat to messaging is transforming the way brands and consumers communicate. LivePerson's Conversational Cloud was created with messaging in mind, providing a fully outfitted workspace and suite of tools to help you handle, manage, and scale messaging operations. ... LivePerson makes it simple ...



Web Messaging: Boost Website User Engagement | LivePerson
Become a partner Learn more about all of the benefits of becoming a LivePerson partner; ... and sales — and with more benefits than traditional website live chat software. Get a demo. Moving from website live chat software to Web Messaging. Live chat on websites is inherently stressful for consumers and your agents. Consumers are tethered to ...



The LivePerson Conversational Cloud
LivePerson's Conversational AI revolutionizes the customer-brand relationship by allowing brands to create meaningful, personalized connections with customers - whenever they need and wherever they are - all while delivering real business outcomes.Using the power of AI and machine learning, our natural language understanding is built on data from billions of …



Chatbot Builder Tools to Create Your Own AI Bot | LivePerson
The UK's largest and fastest gigabit broadband provider uses LivePerson's AI chatbot builder to design, manage, and optimize conversational bots that ease the customer's path to purchase across multiple channels.



Authenticated Web Messaging
LivePerson enables agents and consumers to 'end' a conversation when the issue at hand is resolved. All closed conversations will remain as a connection and can be resumed either by the agent or the consumer.



Conversational Cloud Login
A powerful workspace to build, manage, and monitor all of your conversations.



Getting started with live chat
LivePerson recommends using messaging over chat as messaging allows customers to interact with brands at their own time and convenience. Using the Conversational Cloud, brands can start messaging very quickly with …



Chatbot Builder Tools to Create Your Own AI Bot
The UK's largest and fastest gigabit broadband provider uses LivePerson's AI chatbot builder to design, manage, and optimize conversational bots that ease the customer's path to purchase across multiple channels.



AI-powered chat and messaging platform | LivePerson
Nearly 70% of consumer inquiries can be automated making it easy to scale — without having to hire an army of agents to handle conversations. LivePerson has a complete solution to build, manage and optimize chatbots for your business.



Conversational Cloud Login | LivePerson
A powerful workspace to build, manage, and monitor all of your conversations.



Agent Workspace for live chat
Once the code is up and an agent is logged into the system, they must change their status to online. Doing so will automatically enable the chat button on the website and they …



LivePerson: Transforming Digital Engagement and …
For more than 25+ years, LivePerson has been at the forefront of technology advancements. Rooted in human emotion and powerful AI understanding, our sights are set on pushing the boundaries of digital and human conversations. This vision is built on a foundation of passionate, driven employees who embody our mission to create incredible digital ...



Agent tools
Chat visitors will receive the content with the HTML formatting. How do I enable/disable audio notification in MS Internet Explorer? The Agent Workspace is pre-configured to play sounds for different activities such as incoming messages for agents.



MCS Toolkit
Access the MCS Toolkit to manage and monitor conversations with LivePerson's Conversational Cloud platform.



Authenticated Web Messaging
LivePerson enables agents and consumers to 'end' a conversation when the issue at hand is resolved. All closed conversations will remain as a connection and can be resumed …



CoBrowse for messaging
The agent must use an operating system and browser that is listed in the LivePerson System Requirements; For brand website. All website pages must be tagged. This includes the page from where the session is started, and all pages which are visited during navigation; The tag must be deployed in the topmost frame of the page



Live chat
Survey dashboard for live chat; Business dashboard and grid for live chat; Goal tracker report; Operational & staffing dashboard; Skills dashboard for live chat



Conversational Customer Service | LivePerson
LivePerson gives agents a conversational toolbox that empowers them to deliver unified, efficient engagement across every outreach point. From proactive appointment and payment reminder capabilities to agent (and customer service chatbot) responses to customer queries, you only need one platform for it all.



Configuring your firewall
Conversational Cloud users will usually get serviced from the nearest LivePerson Farm, however, all of the IP addresses below should be whitelisted. Some Conversational Cloud services rely on the WebSocket technology to provide the best experience.



Data APIs | LivePerson Developer Center
LivePerson offers a variety of Data APIs that are available for customers to use in order to retrieve their contact center's information. Each API has its own specific attributes and can be used for different use cases.



Moving from chat to messaging
This shift from traditional voice calls and live chat to messaging is transforming the way brands and consumers communicate. LivePerson's Conversational Cloud was created with messaging in mind, providing a fully outfitted workspace and suite of tools to help you handle, manage, and scale messaging operations.



Getting started with live chat
LivePerson recommends using messaging over chat as messaging allows customers to interact with brands at their own time and convenience. Using the Conversational …



Conversational AI Resources | LivePerson
By Industry. Financial Services Deploy secure messages and proactively engage consumers; Retail Transform the end-to-end customer shopping experience; Telco & Cable Manage the customer journey to maximize retention and minimize costs; Travel & Hospitality Guide travelers through real-time requests and assist their travel needs; Automotive Improve car shopping, …



Conversational Cloud Login: Account selection
A powerful workspace to build, manage, and monitor all of your conversations.



Live chat
Meaningful Conversation Score (MCS) Meaningful Automated Conversation Score (MACS) Analytics Builder



AI-powered chat and messaging platform | LivePerson
Nearly 70% of consumer inquiries can be automated making it easy to scale — without having to hire an army of agents to handle conversations. LivePerson has a complete solution to build, …



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Data APIs | LivePerson Developer Center
LivePerson offers a variety of Data APIs that are available for customers to use in order to retrieve their contact center's information. Each API has its own specific attributes and can be used for …



Agent Workspace for live chat
Once the code is up and an agent is logged into the system, they must change their status to online. Doing so will automatically enable the chat button on the website and they can begin to accept incoming chats.

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